Pick Up & Delivery!

Lansing Auto Repair

Lansing Location
Mon - Fri: 8:00 AM - 6:00 PM
5

Omg I love these guys they do a very good job

Thank you! We appreciate your support. Come see us again!

- Lansing Location
5

Had a blowout on a company fleet vehicle. Cory at Vision was very helpful in ordering a tire ASAP and finding a replacement when the tire wasn’t delivered in time. Service was fast, accurate, and professional. The thank you card and hard candy left in the cup holder really pushed this positive review over top. Thanks to Vision for all of the help.

Thank you for the awesome review! We are honored that you took the time to tell about your experience and strive to earn your future business.

- Lansing Location
5

Thank you for the great review!

- Lansing Location
3

They are never on time. Whether picking up your vehicle or timeline for repairs they are always late. The excuse is always “we forgot” “oh sorry system error” when they just never show up to pick up your vehicle. I have to call every single time to “remind” them that they made an appt to pick up my vehicle. Not only am I now paying them huge sums of money to repair my car but I have to continue to reschedule my entire life around them “forgetting” about my vehicle appt.

That’s a terrible experience. I’m truly sorry that that happened and it sounds like that’s not the first time. We are always trying to improve our process and I would love to speak with you about your experience and how we can keep this from happening in the future. Please contact me by email at [email protected] or call the shop and leave a message with your call back number. I would have reached out by phone but I can’t find the name “Gray Lunara anywhere in our system.

- Lansing Location
3

The people are nice but when I called and explained my issue and car type and asked very detailed questions they told me $75 for inspection so i schefuled the appointment. When my husband took the car in they told him $140. That's a huge jump in price. So that made me feel like they told me a lower price to get me there and then went up. Money is tight and I would've appreciated not to get the bait and switch. I already had it in my mind that I would have them fix my car but after that I didn't feel I could trust the costs

We do try to be as accurate as possible when we talk on the phone. Initially the symptoms that were described led our adviser to quote battery testing. When the vehicle arrived and the symptoms were again described and more detail led us to offer starter testing and not just the battery. Unfortunately the starter on your Porsche is in the engine valley under the intake manifold and not easy or cheap to access for testing or replacement. We are sorry that you lost trust over this and we have talked about how to better communicate internally when quoting is done over the phone to avoid this experience.

- Lansing Location
5

Highly recommend!! This was my first time taking my car here and they were excellent. They were friendly and communicated with me every step of the way. They were even able to fix a problem that I was told by other shops could only be done by a dealer. They completed the work quickly and were transparent with pricing. I will definitely be returning!

Hey thanks for the epic review! We’re so glad that you took the time to share your experience and we hope to see you back again! The team here sure works hard and your kind review lets us know we’re doing it right!

- Lansing Location
5

I normally do all of my vehicle repairs on my own but if I can't this is the only place I will come to. Amazing people and top quality work. Darren is wonderful & they employ some of the top quality technicians that they can get. Fair pricing too. They don't try to upsell you either which is very common in this trade. I've recommended numerous family & friends in the Lansing area to them exclusively and all of them have been more than pleased.

Thank you for the epic review! The team does go above and beyond and it means the world to us that you took the time to share your experience. We will all continue to earn your trust and repair work.

- Lansing Location
5

I usually don’t take time to leave reviews but in this case I feel compelled to do so . Very satisfied and impressed with the service I received today at the Jackson vision tire and auto location. I know my way around a car and a garage and usually do my own work when possible. I brought my car in for a custom alignment. Darren the shop owner did a great job. Everyone was very nice and professional. Top notch business. Will recommended to others and will be returning in the future if needed. Thanks again

5

Keep up the great work Fellas!!! I’ve never had any problems. Everyone here are helpful, knowledgeable, and friendly. They work with the customer. I had a dead battery, stranded in my driveway 15 miles from Lansing & work, & even had to call in for work. VT&A got me to the shop, That Day, and took care of the situation so I could get back to work! I even had financing because I didn’t get paid for another 10 days. Thanks VT&A!!!

5

Excellent Service

Pick Up & Delivery!
Vision Tire & Auto is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Lansing Location (517) 853-6688 if you have any issues in accessing any area of our website.