I called to have my car battery replaced, I was told that it was going to cost me $340.00. An hour to change the battery @ $120.00 an hour "with the Sparrow employee discount" when I questioned that, I was told that is because its a foreign car... and $220.00 for the battery. I bought the most expensive top of the line battery that another retailer had, and it cost me $164.00. And the 1 hour install time that they were going to charge me because my car is European, I did it myself in 10 minutes from start to finish...I would love to use them, but I am not going to pay DOUBLE for convenience. But on a good note, the staff was very helpful and professional.
Christopher, Thank you for giving us a chance on your battery. We do a couple things extra when we install a battery that make sure the new battery lasts as long as possible. Sometimes these things aren’t needed but we always quote for it up front over the phone so the customer isn’t quoted low. We do a starter draw test, alternator output test and diode test, clean cables and seal terminals. Some European vehicles require a battery reset in the PCM as part of battery replacement. That being said we have made some pricing changes this year and are reviewing to make sure our battery price is not out of market value. Thank you for your feedback.
- Lansing Location